Booking Hotline
Booking Conditions
Autumn Ski and Board Camp 2008
- Smoking - All our chalets are no smoking. Smokers are still welcome but will be asked to smoke outside.
- Insurance** - All guests MUST be in possession of a valid insurance certificate covering European travel, & winter sports (if applicable).
- Booking: - Payment must be made in full at the time of booking. No booking will be confirmed until full payment has been cleared.
- Cancellation – Mountainsun Limited will not refund booked holidays. We suggest you arrange insurance covering cancellation**
- Currency Surcharge - this is both fixed in value, & only payable if the Pound does not recover from the current devaluation. If on the day your holiday starts, the exchange rate on Travelex (http://www.travelex.co.uk/uk/default.aspx) is worse than 1.35 Euro to £1, we charge a supplement per person in the resort of €10 per 3 day short break.
- Name changes – we can make guest substitutions/ name changes to a reservation without charge providing a booking form with amendments is received by our office prior to departure. Any amendments not notified to our office prior to departure will incur a fee of €30 in the resort.
- Force Majeure - The Company cannot be held responsible for weather conditions such as avalanches, mud slips, lack of snow etc, which may affect clients skiing or transfers. However, in case of resort closed due to lack of snow, the company will offer transport to one of the nearby resorts if open, or offer a range of other facilities. Cost of transport and activities to be borne by client**
- Complaints – In the event of any dissatisfaction with the accommodation or service provided by the company, the matter must be reported immediately to the Resort Manager in the first instance, and we will endeavour to rectify the problem whilst you are still in residence. On return, please report any dissatisfaction to our Managing Director, Robert Jaffe, via our reservations office.
Transfers:
- Our transfers are timed to serve several flights; we may visit another airport, or make a stop to collect/drop off en-route.
- In the event of flight delay, we will if at all possible ask our vehicle to wait. In instances where we have a commitment to other guests, or are unable to wait, we can assist with the arrangement of alternative transport but cost of this will be borne by client**.
- In the event of a missed transfer (by you), we regret we are unable to refund payment.
Data Protection (Registration Z9457463)
- Please be assured that we have measures in place to protect the personal booking information held by us. We respect your personal data; we will not sell it to anyone. We will only release it to others when essential to deliver your holiday (ski passes for example).
** We refer you to an insurance policy through Travel & General Insurance Co plc. which we believe both suits the type of holiday we provide & represents outstanding value. Please refer to their website.
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